FREE DELIVERIES IN SPAIN & EU COUNTRIES
Intentional design
Everything we do starts with why
Made with care
We believe in building better
A team with a goal
Real people making great products
Frequently asked questions
What is the return policy?
Jungle – 30-Day Return Policy
At Jungle, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Eligibility for Returns
You may request a return within 30 days of receiving your order. To be eligible, items must be:
Unworn and unused
In original packaging
With all original tags attached
Accepted Reasons for Return
Damaged Item
If your item arrives damaged, please contact Jungle within 30 days with photos showing the issue.
✔ Return shipping is free.
Not as Described / Incorrect Item
If you receive the wrong product or it differs significantly from the description, Jungle will accept the return.
✔ Return shipping is free.
Change of Mind
If you decide the item isn’t right for you, you may return it within 30 days as long as it meets all eligibility criteria.
✘ Customer is responsible for return shipping costs.
Refunds
Once Jungle receives and inspects your return, we will notify you whether your refund is approved.
Approved refunds will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear.
Non-Returnable Items
Final sale items
Underwear or swimwear (for hygiene reasons)
Gift cards
How to Start a Return
To start a return with Jungle, please contact us at [your support email] and include:
Your order number
Reason for return
Photos (for damaged or incorrect items)
We will provide the return instructions and a prepaid shipping label if applicable.
When will I get my order?
Estimated Delivery Times
🇪🇸 Spain:
1–3 business days
🇪🇺 European Union:
3–7 business days
🌍 International:
7–14 business days
Delivery may vary depending on country, customs clearance, and local carrier delays.
How much does shipping cost?
Shipping Costs
Shipping costs are calculated at checkout based on destination and method chosen
Free Shipping:
Orders to selected EU regions qualify for free shipping.
Any applicable free shipping offers will be displayed at checkout.